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Refund Policy

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Refund Policy

Refund Policy

Last Updated: November 10, 2025

1. Introduction

At List To Data (“we,” “us,” or “our”), we strive to provide high-quality marketing data products, including telemarketing leads, email marketing databases, WhatsApp and Telegram user contact numbers, and other marketing datasets. This Refund Policy outlines the conditions under which refunds may be granted for purchases made through our website or services (the “Services”).

This policy is incorporated into our Terms & Conditions and should be read in conjunction with them. By making a purchase, you agree to this Refund Policy. We reserve the right to update this policy at any time, with changes effective upon posting on our website and updating the “Last Updated” date. Continued use of our Services after updates constitutes acceptance.

Please note that due to the nature of our digital products, which are delivered instantly and cannot be “returned” in the traditional sense, refunds are generally not available except in specific circumstances outlined below.

2. General Refund Guidelines

All sales are final and non-refundable, except as explicitly stated in this policy or as required by applicable Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394) and guidelines from the Department of Trade and Industry (DTI).

We do not offer refunds for:

  • Buyer’s remorse or changes in mind after purchase.
  • Failure to achieve desired marketing results from using our data.
  • Data that is accurate but does not meet your specific expectations.
  • Products downloaded or accessed, as digital goods are considered “used” upon delivery.

Refunds may be considered on a case-by-case basis for verifiable issues, such as technical errors in delivery or significant data inaccuracies, at our sole discretion.

3. Eligibility for Refunds

You may be eligible for a refund if:

  • Non-Delivery: The product was not delivered due to a technical issue on our end (e.g., failed download link). We will first attempt to redeliver the product.
  • Defective Product: The data provided is demonstrably inaccurate or incomplete beyond reasonable expectations (e.g., more than 20% invalid contacts in a dataset). You must provide evidence, such as a sample of invalid data, within 7 days of purchase.
  • Duplicate Purchase: An accidental duplicate order was placed and charged.
  • Legal Requirements: As mandated by law, such as if the product violates consumer protection standards.

Refunds are not available for:

  • Data sourced from public or third-party providers where accuracy cannot be guaranteed.
  • Customized datasets tailored to your specifications.
  • Any use of the data after purchase, as it is considered consumed.

4. Refund Request Process

To request a refund:

  1. Contact our support team within 7 days of purchase via email at support@listtodata.com or through our website’s contact form.
  2. Provide your order number, purchase date, and a detailed explanation of the issue, including any supporting evidence (e.g., screenshots, data samples).
  3. Our team will review your request and respond within 5 business days.

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider (typically 5-10 business days).

Partial refunds may be offered if only a portion of the product is defective.

5. Chargebacks and Disputes

If you initiate a chargeback through your payment provider without first contacting us, we may contest it and provide evidence of delivery and compliance. Unresolved chargebacks may result in suspension of your account and restrictions on future purchases.

6. Exceptions and Special Cases

  • Promotional or Discounted Items: These are non-refundable unless defective.
  • Subscriptions or Recurring Services: If applicable, cancellations must be made before the next billing cycle; no prorated refunds for partial periods.
  • Force Majeure: Refunds will not be processed for delays or issues caused by events beyond our control, such as natural disasters or system outages.

7. Contact Us

For questions about this Refund Policy or to initiate a request, please contact: Email: support@listtodata.com Address:Baclod city, Negros, Philippines Phone:+639858085805

We appreciate your understanding and are committed to resolving any issues promptly.

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